Skip to content
For laboratory research use only Tracked shipping from our Asia warehouse to 40 countries
Account Cart0

Returns and refunds

What to do if an item arrives damaged, incorrect or not at all.

Damaged or incorrect items

Email service@honorpeptide.com within 7 days of delivery with your order number and clear photos of the box label and the items received. If we confirm the problem we will send a replacement or refund the affected items.

Parcels that do not arrive

If tracking stops updating for more than 15 business days, contact us. We will open a trace with the carrier and, if the parcel is confirmed lost, reship or refund the order.

Change of mind

Unopened, sealed kits may be returned within 14 days of delivery at your own shipping cost. Opened or unsealed vials cannot be returned.

Refunds

Approved refunds are made to the original payment method within 10 business days.